The first listing on many online transaction lists isn't a charge; it is a credit card validation. We run a credit card validation before shipping the order, and bill the card after shipping. Our payment processer assures us that nobody is getting billed twice; but, the validation can take up to 10 business days to close. If you see both items on your paper statement, please send the statement to Estore@bostonbeer.com. You will, of course, be refunded for any double charge.

Due to state regulations, we are not able to redeem the coupon offer for a free Samuel Adams Utopias® glass to ship to the following states: Alabama, California, Connecticut, Hawaii, Kentucky, Michigan, Mississippi, New Jersey, Ohio, Tennessee, Vermont, and Virginia. We monitor the website and must cancel any orders that request shipping to the states where shipment is not permitted by law. We understand this may be frustrating, but unfortunately there is nothing we can do...we make the beer, not the laws!

Please look at this example – when you are in "My Cart" enter your coupon code under the order box – it is highlighted in yellow. Once you click that link, it will ask for your coupon code and refresh your order to make the shirt $0.00. You will be charged $6-11 for shipping.

We apologize for the inconvenience. Please email us your original order number to Estore@bostonbeer.com and we will contact you when we have sent out replacement merchandise.

After you have entered your credit card information hit the "Process Payment" button, the next screen on the Estore will provide you an order number in green. This number is vital for us to look up any information if you have questions or concerns in the future. You will receive an email to the address you provided almost instantly with your order number as well.

If you are not happy with your item or would like to exchange, please take the form that was in your original package and let us know if you would like a "return", or "exchange". Having this information will help us process your order quickly and get you the merchandise or credit you want. Please ship all returns/exchanges to:

Boston Beer Returns
6021 Union Centre Blvd.
Fairfield, OH 45014

We can only credit the value of the item, NOT the shipping costs. We accept returns within 30 days of the order being received. We have a 60 day return policy for orders placed between November 15 and December 26. NO EXCEPTIONS.

Once you receive an order number, the shipment is processed in our system in less than a day. To ensure a cancellation – please email Estore@bostonbeer.com as soon as possible and hopefully we can stop the process before shipment. If the order has already been shipped please follow the returns policy.

Unfortunately, we do not ship orders internationally at this time.

Click the "Contact us" link below then the "Distributor List". We can only provide you a distributor list based on state. Once you have found a distributor close you, feel free to call them and inquire about the styles of Samuel Adams® beers they carry.